Terms and conditions

Kechiq invites users to view these Terms and Conditions governing the purchase of Partner products, as well as order management carried out on the platform.

1. Conclusion of the contract and delivery of products

1.1 Every order placed on www.kechiq.com involves the conclusion of a sales contract with Kechiq's partner. The KECHIQ Partner details are specifically indicated in the detail page of each product.

Kechiq never acts as a vendor.

1.2 By clicking the "Buy Now" button, the customer makes a binding order for the objects in his virtual cart. Once the order has been sent, KECHIQ will send a confirmation email for the order to the customer within 24 hours. The sales contract is concluded between the KECHIQ Partner and the customer when the latter receives the order confirmation. If the customer does not receive any confirmation of the order within the time limit specified in this art. 1.2, the relative order must be understood as null.
Any orders for which the customer has chosen prepayment will be automatically shipped; the contract with the Partner is deemed to have been concluded at the time of payment.

1.3 KECHIQ does not assume responsibility for finding and obtaining unavailable products from other sources. Kechiq is only required to deliver what is provided by its Partners. If the delivery time is expressed in days, they are considered as such all those between Monday and Friday inclusive, with the express exclusion of any public holidays.

2. Prices, shipping and express delivery costs

2.1 The customer is required to pay the price published on the product page when the order is shipped. The indicated price is final and inclusive of VAT where called for.

3. Payment

3.1 Kechiq accepts online payments exclusively via PayPal. The charge is made immediately.

4. Right of withdrawal

The customer has the right to withdraw from any order concerning the products of Kechiq's Partners, without giving any reason and with any statement, provided that it is explicit.

4.1 The customer has the right to withdraw from the contract within 100 days.

Kechiq directly manages the right of withdrawal on behalf of its Partners, except for the indemnity right against the same.

The withdrawal period expires after 100 days from the date in which the customer or a third party other than the courier and designated by the customer itself, acquires the physical possession of the last item ordered. In the case of a contract relating to multiple items ordered by the customer in a single order and delivered separately, the time limit of 100 days shall commence on the day on which the customer or a third party other than the courier and designated by the customer himself acquires the physical possession of the last item.

To exercise the right of withdrawal, it is necessary to inform Kechiq (KECHIQ, Heliantus Shopping Centre, Via Calnova 60 - Int. 2/6/11, 30027 San Donà di Piave (VE) www.kechiq.com) as well as the Partner of the decision to withdraw from this contract by filling in the online form using the wizard.

KECHIQ will send a confirmation of receipt of the withdrawal by email. The time-limit for withdrawal is deemed to be met if the customer submits his statement before the expiration of 100 days from the day the customer or a third party, other than the courier and designated by the customer himself, acquires the physical possession of the last item ordered. If the contract relates to multiple goods ordered by the customer in one order and delivered separately, the 100-day period starts from the day when the customer or a third party other than the courier and designated by the customer himself, acquires the physical possession of the last item ordered.

5. Effects of withdrawal

Following the withdrawal from this contract, Kechiq will reimburse all the payments already made for the purchase of the goods by the buyer, including delivery costs, without undue delay and in any case not later than 14 days from the day Kechiq is informed by the customer of the decision to exercise the right of withdrawal, notwithstanding the exercise of withdrawal against the Partner. These refunds will be made using the same means of payment as used by the customer during the purchase, unless established otherwise. The refund will be suspended until Kechiq receives the products related to the return.

The customer is obliged to return or deliver the goods without undue delay and in any event no later than 100 days from the day on which he communicated his intention to withdraw from the sales contract.

The products must be returned:
-properly packaged in their original packaging or of equal size, not damaged, corrupted and with all accessories, instructions for use, price tags;
-including the RMA form sent via email to the customer's email address, in order to identify it;

-no signs of use, other than those compatible with performing a normal test of the item.

If the returned product does not comply with the provisions of this paragraph, the withdrawal shall not take effect and the cost of the return will be borne by the customer. The customer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and the functioning of such products.

6. Standard withdrawal form

The customer who wants to withdraw from the contract must follow only the online procedure available on the platform at www.kechiq.com, providing all the requested information.

7. Refunds

7.1 Refunds are credited directly to the account or payment instrument used (PayPal).

8. Customer Service

The customer can contact KECHIQ Customer Service using the following contact details: +39 0421 43509

By email: info@kechiq.com

9. Warranty for defects and differences of the products and additional information

Kechiq guarantees that the Partners apply the rules of the Consumption Code to purchases in terms of warranty for product defects and discrepancies.

The customer will therefore be entitled to the rights contained in art. 130 of the Consumption Code, and these rights must be exercised within the terms of art. 132 of the same Consumption Code.

10. Applicable laws

10.1 These General Contract Terms are governed by Italian law and must be interpreted according to it.

10.2 For any disputes that may arise in connection with these conditions, customers may initiate an out-of-court settlement of disputes. Without prejudice to the possible application of legally binding consumer protection laws, any dispute in any case related to these General Terms and Conditions will be transferred to the sole jurisdiction of the Court of Venice.

For the purposes and for the effects referred to in Articles 1341 and 1342 of the Italian Civil Code, the customer declares that he has attentively read and understood and specifically accepts the following terms of the General Terms and Conditions:

4. right of withdrawal; 10. applicable law.

10.3 The Customer also has the right to avail of the online dispute resolution procedure available at http://ec.europa.eu/consumers/odr/