Frequently Asked Questions («domande poste frequentemente»)
Shipping and Delivery
WHAT ARE THE SHIPPING AND DELIVERY TIMES?
Estimated delivery times vary depending on the product, seller availability, shipping type and destination. Before placing the order you will be able to view the final estimated delivery date during check-out based on the destination address entered
DELIVERY TIMES ARE TOO LONG, CAN I RECEIVE IT SOONER?
No, if the selected product has too long delivery times it is not possible to anticipate them.
WHERE IS MY ORDER?
Once the order has been shipped you will receive a confirmation via e-mail both from
MY ORDER HAS NOT YET ARRIVED, WHAT SHOULD I DO?
If your order has not yet arrived, we recommend that you check the emails sent to you by
WHICH COURIERS DO YOU USE?
WHICH COUNTRIES DO YOU SHIP TO?
We ship to all countries within the European Union.
HOW MUCH IS SHIPPING?
Standard shipping costs €7.90. Express shipping costs €9.90. K-fast 24 shipping costs €12.50.
Returns and refunds
HOW CAN I MAKE A RETURN?
You can make the return by contacting customer service via email or Whatsapp.
It is advisable to send two images of the product to verify the condition of the goods.
IS THE RETURNS FREE?
Yes, returns are free throughout Italy.
WITHIN HOW MANY DAYS CAN I MAKE A RETURN?
You can return the products purchased within 30 days from the delivery date.
HOW DOES THE REFUND WORK?
If the request and sending of the return occurs within 14 calendar days of delivery of the product, a refund will be made. Starting from the 15th day the refund will take place by crediting points in the Fidelity program.
WHEN WILL I RECEIVE MY REFUND?
Once what you have sent has been received in our logistics, if the return is deemed suitable, a refund will be issued within 4 working days. It may take an additional 1-5 days for credit in the event of an actual refund. In case of refund via credit, this will be issued immediately after the return is deemed suitable and sent via email.
ARE THERE EXCEPTIONS ON RETURNS?
According to Art.59 of the Consumer Code you cannot request a return if you have purchased a personalized product (for example engravings on the caseback). Furthermore, starting from the 14th day after delivery it will not be possible to return all accessory products and services (for example straps or extra insurance).
Orders and Payments
HOW TO PLACE AN ORDER?
Buying is easy! Simply locate the product you want to purchase, enter the product page and click ADD TO CART. To complete the order click on CHECK-OUT, you will see a summary of your cart and your personal data. Then click GO TO SHIPPING, where you can enter the delivery address and GO TO PAYMENT. After selecting the chosen
MetPAYMENT METHODS DO YOU ACCEPT?
Credit Card- We accept payments all with credit cards from the International Visa (Verified by Visa) and MasterCard (SecureCode MasterCard) circuits which to
Klarna- Klarna is an innovative
ARE THERE EXTRA COSTS FOR TAXES?
No, product prices always include VAT
HOW TO USE A CREDIT?
Fidelity program points are associated directly with your account. The credit will be automatically deducted during the check-out phase.
HOW LONG DOES A PRODUCT'S WARRANTY LAST?
The products enjoy the official TWO-YEAR warranty.
HOW DOES A WATCH'S WARRANTY WORK?
Before requesting assistance, check that the pro
WHAT DOES THE WARRANTY OF A WATCH COVER?
You can read which damages are covered by the warranty in the booklet received with the watch. Damage to the strap, case or damage related to falling stones and glitter is generally not covered. Furthermore, shipping costs to the assistance center are not covered by the warranty.
MY WATCH IS DEFECTIVE, WHAT SHOULD I PROCEED?
If your watch has a manufacturing defect within 30 days of delivery you will be able to request assistance or a replacement by contacting Customer Service after sending at least 2 images of the defective item.
HOW DO I ACCESS MY ACCOUNT?
After registering your data you can access your personal account by clicking the icon at the bottom right on mobile devices or at the top right if you are browsing from a PC. Once you have entered your email address, you will receive a 6-digit code in your inbox with which you can access your account.
I NEED TO CHANGE MY ACCOUNT DETAILS, HOW CAN I DO IT?
To change your account details or shipping address, simply access your personal area, Account section.