Shipping and delivery
The products are shipped with various logistic practices; for this reason, the operating times may vary from a minimum of 1 working day to a maximum of 10 working days. Estimated delivery times are listed with the product's information, in the order confirmation email and in your reserved area in the Orders section.
All the products are accurately packed and shipped with an express delivery service.
Delivery times vary depending on the destination. Deliveries in Europe usually require an average 1-2 working days; Canada, USA, Japan and Australia require an average 2-3 working days, while the rest of the world requires 2-5 working days, excluding customs times.
Order not arrived yet
Most of our orders always arrive on time. However, there may be delivery delays caused by events that cannot be attributed directly to Kechiq or the courier (e.g. bad weather, controls by the authorities). If the order has not yet arrived by the estimated date, contact Kechiq Customer Service immediately.
Our shipping companies
Kechiq shipments are only entrusted to the best couriers, including FedEx and UPS, the leader of air shipping.
Track your order
Once the order is shipped, the customer will receive a confirmation email from both Kechiq and the courier who has taken charge of the shipment. The email will contain a link that lets you independently verify the status of the shipment. In the reserved area, you can also check the order's status and track the shipment at any time by pressing the button "TRACK PACKAGE".
Kechiq's products can be bought all over the world, as the marketplace is present in many countries (Italy, France, Germany, United Kingdom, Spain, Australia, United States, Japan, Canada) and translated into several languages (English, German, Spanish, French, Japanese, Italian): this allows customers to see prices directly in their currency and with customs duties, taxes, and shipping charges included.
Shipping costs and import fees
If the delivery country is not among the countries where Kechiq is present, local taxes and duties may be charged, as well as any additional shipping costs. Kechiq is present in all the countries of the European Union, the United States, Canada, Japan and Australia. For more information please contact our Customer Services.