Are the shipping costs included?
No, shipping is not included in the subscription cost.
We have special rates with our courier Fedex for international shipping and GLS/TNT for national shipments in Italy.
We always ship with express service and the estimated delivery date is shown on the product page at the time of purchase and in the order's details.
The customer will receive an anonymous parcel bearing only the address of the originating logistics centre.
Do the prices include VAT?
All our prices are excluding VAT.
Is there a minimum order?
Our subscriptions do not require a minimum order, so you can also order one item at a time.
How do returns work?
We only accept returns within 15 days of delivery if this is due to our mistake or for defects or malfunctions.
How do you import the catalogue?
With the Base, Premium and Plus packages, you can export the inventory in CSV, JSON, and XML formats from your Business account either manually or automatically.
Do you provide the EAN code needed to sell on the major marketplaces?
All of our products have an official EAN code when it is provided by the manufacturers. For Plus Packages, the Amazon Standard Identification Number (ASIN) codes are also available.
Do you dropship worldwide to the end customer?
The Base and Premium Packages only include deliveries to Europe, while the Platinum package delivers to customers around the world.
Is your company's name on the parcel?
No, it is anonymous and does not contain any reference to our company. With the Plus Package, custom packaging can be used as long as it is provided previously.
Can I insert my company's documents or promotional material in the package?
Only the carefully packaged product will be included in the package; however, with the Plus Package we can insert documents, gadgets or any promotional material that has been provided previously.
How can I pay?
Orders can be paid for with PayPal, Credit Cards, by Bank Transfer or security deposit.
How long does it take for the product to ship?
Management times may vary from product to product and are specified in the inventory export file. In addition, the product page and order detail will indicate an estimated delivery date.
Products are usually shipped within 48 hours from the order confirmation.